Frequently Asked Questions

Frequently Given Answers to . . . Frequently Asked Questions

1. What Areas Do You Service? California Waste Recovery Systems provides commercial and industrial collection services in most areas of San Joaquin and Sacramento Counties. We also provide residential collection in the cities of Galt and Woodbridge. Contact Us for specific information for your area.

2. Who Do I Call To Start Service? To start your commercial or industrial service, or to start your residential service in Woodbridge, call our office weekdays at (209) 369-6887 or Contact Us and we will promptly call you back. If you live in Galt and wish to start residential service, call Galt City Hall at (209) 366-7150.

3. Can I Have Additional Carts? The residential 3-cart program in Galt and Woodbridge provides one cart each for trash, mixed recycling, and yard and garden waste. You may upsize your standard trash cart to either 60 gallons or 90 gallons for an additional monthly fee, and you can have one additional recycling or yard and garden cart FREE. After that, additional recycling and yard and garden carts are available for an additional monthly fee.

4. What Are The Terms Of Your Contract? Simply stated, our “No Strings Attached” Agreement for commercial and industrial services is not a binding contract at all. It does not have a fixed term with automatic renewals like most of our competitors require and there are no termination penalties. Our Agreement says that if at any time you are dissatisfied with our service, you may call and cancel and we will promptly pick up our equipment with no penalties. We also promise to notify you in advance, and in writing anytime there is a need to increase our rates.

5. How do you charge for your services? Our trash hauling rates are established based upon a combination of factors which include: the customer’s location, the size of the container, the frequency of service, the density of your waste composition and lastly, local landfill disposal rates. We evaluate each individual customer and establish their rate accordingly. To better understand your specific service choices and their rates, Contact us or call to (209) 369-6887.

6. What Are My Payment Options? At California Waste Recovery Systems, you have the option of paying by cash, check, credit card or by electronic banking for services. Direct debit or credit card payments can be arranged either online at www.cal-waste/paymentoptions.htm by calling our office at (209) 369-6887.

7. Does My Business Have Any Special Recycling Opportunities? Learning what recycling alternatives are available for your business can help you control trash pick-up costs. California Waste Recovery Systems offers a FREE onsite waste-stream audit to identify what recycling options are available to you. Contact Us to schedule an appointment today.

8. Why Is There Time To Tag A Cart, But Not Time To Move It To A Serviceable Location? In order for our automated residential collection program to operate efficiently and help control rates, we require customers to follow some guidelines. Each wastecart must be placed with 3’ clearance on all sides and 6’ from vehicles and all other obstacles. If a route driver finds a cart that is not placed to these requirements he will re-position the cart and dump it, leaving a service tag reminding the customer of the wastecart placement rules. After the driver has tagged and dumped the same customer three times for incorrect cart placement, he will tag the cart but not dump it.

9. Can I Sign Up for Service On-Line? In a Word…. YES! If you Contact Us, our customer service staff will promptly call you back and help determine your specific needs and schedule delivery of equipment to your site.

If you would like additional information, please call California Waste Recovery Systems at (209) 369-6887 or (916) 441-1985 and speak with one of our Customer Service Representatives. You may also visit the County of Sacramento Municipal Services Agency website by going to www.sacutilities.com, the City of Lodi website at www.lodi.gov, the Lodi Chamber of Commerce at www.lodichamber.com, or the City of Stockton at www.stocktongov.com.