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"If you are looking for a company that puts customer service first, and listens to what you have to say, then you are looking in the right place. I have been doing business with Cal-Waste for over 3 years now, and every phone call has brought a quick response from Bill Ferrero, the sales rep. You can believe in what Bill says and he backs it up with service."

"Cal-Waste offers me a great product, great service, and someone who shows he really cares about my success. Cal-Waste is well worth checking out. I can say with confidence that you will be glad you did."

Charlie Page
Manager
Flag City RV Resort

Several weeks ago one of our Sales Staff, Colleen Murdock, met with Reinke Construction. We provided concrete washout service for his project in Manteca. When asked how the service had been the reply was:

"How do you perfect perfection?"

Pat Thomas
Reinke Construction

When asked what he liked best about our service, the reply was:

"Your timeliness. Your driver is always here when we need service. Your service has been impeccable."

Tom Mount
JP Heintz Construction

"I just wanted to write a note to let you know how happy we are and have been with California Waste Recovery Systems. I was very impressed with Bill Ferrero and his undivided attention to our account for the duration of our project. In my 9 1/2 years with Swinerton Builders, I have had the opportunity to work with a number of waste vendors and California Waste is tops in my books. I look forward to working with you again on our next project. Thank you for the wonderful service both from the office and drivers."

Very truly yours,
Julia Rangel
Sr. Project Field Administrator
Swinerton Builders

"I was at our Crush Plant on Turner Road one day and witnessed a California Waste Roll-Off driver picking up a partially full bin of Diatomaceous Earth filter material. Before the driver left our facility, I watched him flag-down a forklift driver and have that person "top-off" the bin before going to the landfill. It impressed me that the driver was actually saving our company money by making sure the bin was as full as possible."

Scott Miller, Cellarmaster
Turner Road Vintners

Dear Bill,

This is a quick note to thank you for your company's obvious commitment to customer service. Since moving our roll-off business to California Waste Recovery Systems we no longer spend endless periods of time on the telephone trying to get a bin picked up. And once an appointment is made you always deliver on your promise. We also appreciate your aggressive pursuit of recycling opportunities that reduce our costs of waste disposal.

Keep up the good work! It is a pleasure doing business with you!

Best Regards,
Chris Littlefield
Director, Northern Operations
Kellogg Garden Products

Dear Dave,

I want to thank you and all your staff for such great service. I haven't had such great service from a dumpster company ever! Everyone is so pleasant and professional. It really is a pleasure doing business with you. I would be happy to pass along your company's name to anyone needing your services.

Sincerely,
Bryon Boyd
The Hofmann Company
Builders and Developers

Your firm has been excellent to deal with in setting up our account and servicing our account! Thank you!!

Rod Savini
Diversified Concrete Cutting

We wanted to let everyone know how "Happy" we are with your company. Your crew continuously outdoes itself. The driver assigned to us has even gone as far as to come in our shop and get the dumpster when we forget to put it out and put it back. And this has happened a handful of times. He is always friendly and helpful. Dawn and the office crew have always been there to help take care of questions I have whenever I call. I would, and do highly recommend California Waste Recovery Systems to everyone.

Sincerely,
Greg and Patti Harris
Lodi Services Heat & Cooling

Dave Vaccarezza, Owner
California Waste Recovery Systems
Dave,

I just wanted to say thanks for everything. Let’s have lunch in the next couple of weeks. Your staff is great and your service is unmatched.

Mark Armstrong, Director
Lodi Grape Festival & Harvest Fair

Mr. Jack Fiori
California Waste Recovery Systems

Dear Mr. Fiori:

I’m writing you this letter in order to compliment your Customer Service Department. During the months of February and March 2004, our production at Central California Granite increased and we called in for several special services on our one-yard container. Our sales rep, Bill Ferrero called me in April and informed me that your Customer Service Department had apprised him of the extra costs we were incurring. Bill came out and showed us that we could save money by switching to a larger container.

It’s nice to know that while I am running my business, California Waste is watching my account and advising us on how to control our trash costs. This says a lot about your organization and speaks volumes on your customer service.

Sincerely,

Frank Hogge
Central California Granite

California Waste Recovery Systems
Attention: Steve Bruce

Dear Mr. Bruce:

Normally customers only take the time to “complain” when they do not receive the service they expect. I, on the other hand, would like to tell you of the excellent service I received from your company which was over and beyond any expectations I had.

I am a residential customer of one of your competitors in Lodi, and unaware that your company provided the service I was inquiring about, phoned them when I needed a 20 yard dumpster delivered to my home.

I was told they would be delivering the dumpster on the date I requested. My husband and I were moving out of our home in the Lockeford area and it was critical we had a dumpster delivered that weekend as it was a holiday weekend and we needed the extra day to get started.

Needless to say, as we arrived home on that Friday evening, there was no dumpster. This was so upsetting, I phoned the company, received their voice mail and proceeded to “vent” my frustrations and ask what they were going to do to satisfy me as a customer. I knew it would be Tuesday before I would hear from them since it was a holiday weekend.

Sure enough Tuesday morning, 8:30 a.m. sharp, I received a call from Dawn of your company explaining I had phoned the wrong company. She was proactive in recognizing my dilemma and offered a variety of solutions for me.

Bottom line, she took care of me quickly, gave me a better rate than quoted from your competitor and that afternoon I had a dumpster at my home!

Please extend my gratitude to Dawn for her professional, friendly and courteous service she provided to me. I hope a copy of this letter is placed in her 701/HR file and please express to her my gratitude and appreciation for a job well done!

Sincerely,

Terri Reeves

I am writing this letter to anyone who might be considering changing their waste management service for their business or residence.

We switched to California Waste Recovery Systems some time ago and we have been pleased ever since. The staff at CWRS have been extremely friendly, courteous and prompt when we call for a pick-up.

Our service representative, Steve Bruce, stops by frequently to say hello and make sure that all of our needs are being met. He has become a friend as well as a business associate.

We highly recommend California Waste Recovery Systems for your waste removal needs.

Donna Mitchell
Office Manager, Owner
Action Floors

After having the opportunity to use service with 2 companies in our area, we chose to do business with California Waste Recovery Systems because of your personalized customer service.

California Waste has made every effort to work with our company regarding extra pickups, bin size options, pricing to fit our budget and whatever needs may arise. Your company always goes the extra mile. You even have real people that answer the phone. I have never had to leave a message.

I would like to thank California Waste for your superior customer service and would highly recommend your service to anyone.

Glenda Burrows
PGM Recycling

“I would like to thank California Waste Recovery Systems for their prompt response to our waste needs. Their service has been nothing but stellar, it is a joy to do business with professionals who know their business and respond instantly to their customer’s requirements.”

Jay D. Smith
Dragon Products/ESP

“With the large quantities of wood scrap and sawdust that we generate, we realized we had some unusual requirements for waste removal. With many years of prior experience in dealing with California Waste Recovery Systems, we were confident that they could respond appropriately. Once again, they didn’t disappoint us.

We appreciate the service their company gives at every level. From our initial contacts in designing a pickup service that would be cost efficient and environmentally sensitive, to our day-to-day contacts with their office personnel and drivers, we have always found their staff to be professional and cheerful.

Finally, I want to thank California Waste Recovery Systems and its employees for generously supporting and sponsoring non-profit, neighborhood projects. As a high-profile service company, they have set a great example to companies like ours in their efforts to improve our community.

Please be assured that as our business grows, so will our association with California Waste.”

David Worfolk
Design Woodworking Inc.

“Prior to California Waste Recovery Systems taking over my service, I always had to stress about whether or not my trash had been picked up. My time is very valuable, and with California Waste Recovery Systems, I don’t have to worry about my trash service. I know it will be taken care of.”

Annie Leberman
Leberman Mule Ranch

“We were pleasantly surprised to receive a handwritten thank you card from California Waste Recovery Systems. I talked with their driver this morning and everything is going great. They were also very helpful in recommending vendors to meet my other businesses needs as well. As my needs increase, I will be in touch with California Waste.”

David M. Dyck
Masco Sweepers
www.mascosweepers.com

“No Voice Mail Tree! You actually speak to a human!”

“California Waste provides us great service and should be proud of their knowledgeable staff. There is a family feel when we call and we receive prompt, courteous attention.”

Wayne Watanabe
Watanabe Bros. Inc.

“Ag Industrial Manufacturing Inc. changed to “California Waste Recovery” for our refuse service, last year. We have found that all their employees are very friendly and willing to help! Our 3 yard bin is always returned to the same spot in the parking lot, after dumping. It was also a pleasure, that when we called, we were able to talk to a real person. Our 18 yard roll-off is picked up on a timely basis, dumped and returned to the same spot from which it was picked up. Even with the seasonal load demands placed on California Waste Recovery, we were still treated as a valuable customer and serviced when we called for pick up of our roll off. Service is such a refreshing new idea; without listening to canned statement, “Maybe we can pick your bin up tomorrow, but you know it’s canning season, and we are short drivers!””

Claude E. Brown
AIM, INC.

“Odyssey Landscape would like to express its thanks to California Waste Recovery for your exemplary customer service. Your prompt assistance and friendly staff makes it a pleasure to do business with such a dependable company. This relationship is a great change from the service we have received from other companies in the past. Thank you.”

Valeri Berg
Odyssey Landscape Inc.

“The relationship between Linden Unified School District and California Waste has been a win-win situation. California Waste has been very supportive and we are looking forward to a long healthy relationship with this company.

In short, we have received A-1 Service and I would highly recommend their services to any District or Company who would care to enjoy a hassle free low maintenance experience.”

David Justice
Linden Unified School District

“I’m writing this letter to relay what a great job that California Waste Recovery Systems has done over the last year. We have tripled our business in the last few months, and California Waste Recovery Systems has risen to the occasion. As a strong supporter of our business, they jumped right in and carried the load. We look for that kind of support in a business. I, Denny Gomes, Facilities Manager for RE Service, would like to thank Dave Vaccarezza and Bill Ferrero for all of their support. It is a joy to have two great people committed to our community.”

Denny Gomes
RE Service Company Inc.

“Thank you for joining the Linden-Peters Chamber of Commerce and your generous offer to assist the Chamber when needed. In touring your headquarters, I was quite impressed with your staff and office facilities.”

Frank DeBenedetti
Linden-Peters Chamber of Commerce

“The last thing a business person wants is a problem with the garbage. Working with the staff at California Waste is co-operative, courteous and prompt. I would highly recommend California Waste Recovery Systems for all your disposal needs.”

Brad Lange
LangeTwins

 

 

California Waste Recovery Systems
P.O. Box 670
Woodbridge, CA 95258-0670
Phone: (209) 369-6887
Fax: (209) 369-2703
Email: customerservice@cal-waste.com
Sacramento Phone: (916) 441-1985
Rancho Murieta Phone: (916) 354-4154